Frequently Asked Questions
Everything you need to know about our artisanal home collections.
How should I care for my Maison Balzac glassware?
While our glassware is dishwasher safe, we recommend hand washing in warm soapy water with a soft cloth to maintain the clarity and longevity of the hand-blown borosilicate glass.
What are your shipping rates and delivery times?
We offer flat-rate shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy for home fragrances?
Due to the nature of the product, we can only accept returns on candles and incense if they are unused, in their original packaging, and the seal remains unbroken.
Are your candles made from natural ingredients?
Yes, our candles are crafted using a bespoke blend of soy and vegetable wax, paired with cotton wicks and fine fragrance oils to ensure a clean, long-lasting burn.
Do you offer gift wrapping services?
Absolutely. You can select our signature gift wrapping option at checkout, which includes a branded box and a hand-written note for a personal touch.
What happens if my order arrives damaged?
We take great care in packaging our delicate items, but if a breakage occurs during transit, please email our support team with a photo of the item within 48 hours for a full replacement.